Emergency Water Damage Process
Our number one goal is returning damaged areas and items to pre loss condition, doing all we can to make it “Like it never even happened.”
ONE HOUR: Within one hour from notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service. You’ll know help is on the way!
FOUR HOURS: Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.
EXPLANATION: A trained, uniformed and equipped SERVPRO® Franchise Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.
PRETESTING: A SERVPRO Franchise Professional will begin pretesting for restorability, working from the source of the damage outward.
EIGHT HOURS: Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.
CLEANING & RESTORATION: SERVPRO Franchise Professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.
FINAL WALK-THROUGH: After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.