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Fire & Water - Cleanup & Restoration

Emergency Water Damage Process

4/22/2019 (Permalink)

Our number one goal is returning damaged areas and items to pre loss condition, doing all we can to make it “Like it never even happened.” 

ONE HOUR: Within one hour from notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service. You’ll know help is on the way!

FOUR HOURS: Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

EXPLANATION: A trained, uniformed and equipped SERVPRO® Franchise Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

PRETESTING: A SERVPRO Franchise Professional will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS: Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

CLEANING & RESTORATION:SERVPRO Franchise Professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

FINAL WALK-THROUGH: After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

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